Shipping policy

Prime Fairings – Shipping Policy

Last updated: 18/11/2025

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Processing times may be extended during:

  • Peak seasons or holidays

  • High order volume

  • Unexpected supply or logistics delays

We do not process or ship orders on weekends or public holidays.

If there is a significant delay with your order, we will contact you by email.

2. Shipping Times

Delivery times vary by destination. The timeframes below are estimates only and not guaranteed.

Domestic Shipping (adjust if needed for your main market)

  • Standard Shipping: 5–12 business days

  • Express Shipping: 3–7 business days

International Shipping

  • USA / Canada: 7–15 business days

  • UK / Europe: 8–18 business days

  • New Zealand: 5–12 business days

  • Asia: 7–14 business days

  • Other Countries: 10–25 business days

Delivery times may vary due to customs inspections, local courier delays, or unforeseen logistics issues.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination country

  • Selected shipping method

  • Order weight and size

Free shipping promotions may be available during certain periods.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes:

  • Tracking number

  • Tracking link

  • Carrier information

Tracking updates may take 24–48 hours to appear.

5. Customs, Duties & Taxes

Prime Fairings is not responsible for:

  • Customs fees

  • Import taxes

  • Duties

  • Delays caused by customs inspections

These charges vary depending on your country and are the responsibility of the customer.

If you refuse to pay customs fees and the parcel is returned or destroyed, we cannot issue a refund.

6. Shipping Address & Delivery Issues

Please ensure your shipping address is complete and accurate at checkout.

We are not responsible for:

  • Packages delivered to the wrong address due to customer error

  • Lost packages marked “delivered” by the carrier

  • Theft after delivery

  • Delays caused by the courier

For lost or delayed packages, contact us and the shipping carrier for investigation.

7. Split Shipments

Orders containing multiple items may be shipped in separate packages.
If this occurs:

  • You will receive separate tracking numbers

  • Packages may arrive on different days

You will not be charged extra for split shipments.

8. Delayed, Lost, or Stuck Packages

Prime Fairings is not liable for delays caused by:

  • Carrier issues

  • Weather conditions

  • Customs processing

  • Incorrect customer information

  • Government or pandemic restrictions

If your package appears lost or unusually delayed, please reach out so we can assist with a carrier investigation.

9. Undeliverable or Returned Packages

Packages may be returned to us if:

  • The address is incorrect

  • The customer does not pick up the parcel

  • Customs fees are unpaid

  • Delivery attempts fail

If returned, we can:

  • Reship the order (reshipping fee applies), or

  • Issue a partial refund (shipping fees are non-refundable)

10. Pre-Orders & Backorders

Pre-order or backorder items may require additional processing time.
Shipping estimates will be displayed on the product page.
We may ship your items together or separately depending on availability.

11. Contact Information

If you have questions about your order or our shipping policy, contact us:

📧 Email: primefairings@gmail.com

Store Name: Prime Fairings