Refund policy

PrimeFairing – Return & Refund Policy
(“we”, “us”, “our” refers to PrimeFairing)

1. Scope
This policy applies to purchases of after-market motorcycle fairings (and related accessories) made via our website by customers in Australia and New Zealand. It complements your statutory rights under the ACL (Australia) and the CGA (New Zealand).

2. Your Statutory Rights
Australia – Under the Australian Consumer Law, when goods fail to meet consumer guarantees (e.g., acceptable quality, fit for purpose, match description), you are entitled to a remedy: a repair, replacement or refund.


New Zealand – Under the Consumer Guarantees Act, when goods are not of acceptable quality, fit for purpose or as described, you are entitled to a remedy. If the fault is a “major problem”, you may choose a replacement or refund. 
You cannot contract out of these rights. Any policy that attempts to say “no refunds ever” for faulty goods is inconsistent with the law. 

3. When You Can Request a Return, Replacement or Refund
3.1 Goods with Quality/Description Issues
If the fairing or accessory you purchased from us:

  • is faulty, damaged, unsafe, or has a defect; or

  • does not match the description, sample or model you ordered; or

  • is not fit for the purpose we told you it was suitable for;
    then you may contact us to request a remedy.
    In these cases:

  • We will either repair or replace the item (if available), or refund you.

  • If it’s a major failure (for example, the part is unusable, unsafe or you wouldn’t have bought it had you known about the problem), you may choose a refund or replacement.

  • We will reimburse you for reasonable return shipping costs if the fault is ours (e.g., we dispatched the wrong item or it arrived damaged).
    We will aim to assess your request promptly and communicate the outcome in a reasonable time.

3.2 Change of Mind / Fit, Style, Colour, Size (After-market Fairings Context)
Because we deal in after-market motorcycle fairings (which may be colour-matched, model-specific, or custom-fit), we treat “change of mind” situations as follows:

  • If you simply change your mind, order the wrong model/colour/fit, or find another supplier cheaper, you may request a return at our discretion (unless the item has a quality/fit problem as above).

  • To qualify for a return under change-of-mind:

    • The item must be unused, in resaleable condition (no marks, no install damage, original packaging intact, all accessories included).

    • You must return the item within 30 calendar days of delivery (or another period if we state so on the product page).

    • You will pay the return shipping cost and any restocking fee (which may be up to 60% of purchase price) to cover our handling and warehousing costs.

    • We will refund the purchase price (less shipping paid by you, and any restocking fee) once the item is received and inspected.

  • Please note: Because after-market fairings may be custom-fitted or colour-matched, some items may be non-returnable for change of mind (this will be clearly indicated on the product page).

  • If you change your mind, you do not have a right (under statutory law) to a refund just because you changed your mind—but we offer the above as a goodwill policy.

4. Refunds Process

  • Once approved, refunds will be processed via the original payment method within [14] business days of us receiving the returned goods (or the decision to refund).

  • If the goods are faulty and we ask you to return them, we will reimburse you for reasonable return shipping costs (e.g., postage or courier) if you provide evidence.

  • If you choose a replacement, we will dispatch the replacement within a reasonable time after your request is approved.

  • If goods are found to be damaged due to misuse, incorrect installation, modification, normal wear & tear or non-following instructions, we may refuse the remedy or reduce the refund or replacement accordingly.

5. Return Shipping & Responsibility

  • For faulty goods or goods that do not match description: we will cover return shipping costs (see clause 3.1).

  • For change-of-mind returns: you (the customer) are responsible for return shipping costs and any customs/import duties (if applicable) on international orders.

  • We recommend using a tracked courier or postal service for returns. Until we receive the goods, the risk remains with you (unless we state otherwise).

  • Please ensure the item is well-packaged to avoid damage in transit.

6. Exclusions & Important Notes (After-market Motorcycle Fairings Specific)

  • Items that are clearly labelled as non-returnable for change of mind (e.g., “made to order”, “colour-matched to vehicle”, “custom cut”) are excluded from change-of-mind returns.

  • Goods must be installed in accordance with manufacturer/fitment instructions; we are not liable for costs arising from incorrect installation or modification.

  • Normal wear and tear (e.g., scratches from use, wear from track use) is not a fault under ACL/CGA.

  • We strongly recommend you check compatibility (make/model/year/variant) prior to purchase. If you purchase the wrong fitment, then this will be treated as a change-of-mind return.

  • Before installing any fairing, you should inspect for colour match, damage or shipping defects so that if there is an issue, you raise it promptly.

  • We reserve the right to refuse a refund or replacement if the item has been installed, used, damaged, or is missing components/packaging.

7. How to Request a Return / Refund

  1. Contact our customer support at [insert email address] within the relevant timeframe (for example, within 30 days for change-of-mind or as soon as you discover a fault).

  2. Provide your order number, product details, reason for return/refund, photographs or videos of any damage/fault, and your contact details.

  3. We will review your request and respond within 2 business days (or specify timeframe).

  4. If approved, we will provide you with a return authorisation and the address to send the item.

  5. Ship the item back (if required) and include all original packaging, accessories and proof of purchase.

  6. Once we receive and inspect the item, we will notify you of approval or rejection of the refund/replacement.

  7. If approved, refund will be processed or replacement dispatched as per clause 4.

8. Policy Modifications
We reserve the right to update or modify this Return & Refund Policy at any time. Updated versions will be posted on our website and will apply from the date of posting.
Your statutory rights under the ACL (Australia) and CGA (New Zealand) are unaffected by this policy.

9. Governing Law & Legal Compliance

  • For Australian customers: your rights are governed by the Australian Consumer Law (within the Competition and Consumer Act 2010) and corresponding state/territory provisions.

  • For New Zealand customers: your rights are governed by the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

  • Nothing in this policy excludes or limits those statutory rights which cannot be excluded under law.

10. Contact Information
If you have any questions about our policy or a return/refund request, please contact us at:
Email: primefairings@gmail.com