Privacy policy

PrimeFairing – Privacy Policy

Last updated: 11 Nov 2025

PrimeFairing (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, make a purchase, or contact us.

1. Scope

This policy applies to all personal information collected by PrimeFairing through our website, www.primefairing.com.au, and any related services, emails, or online communication channels in Australia and New Zealand.

By using our website or purchasing from us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

When you make a purchase or create an account:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party gateways; we do not store full credit card numbers)

2.2 Technical & Usage Information

When you visit our website:

  • IP address

  • Device type, browser, and operating system

  • Pages visited, time on page, and referring website

  • Cookies and similar tracking technologies (see Section 7)

2.3 Communications

If you contact us, we may collect and store communications such as:

  • Emails, messages, or chat transcripts

  • Product feedback or reviews

3. How We Use Your Information

We use your personal information for purposes such as:

  • Processing and fulfilling your orders

  • Managing your account and providing customer service

  • Communicating about orders, returns, or support inquiries

  • Sending updates about new products, promotions, or policy changes (you can opt out anytime)

  • Improving our website, services, and product offerings

  • Preventing fraud or misuse of our services

  • Complying with legal obligations

4. Sharing & Disclosure

We only share your personal information when necessary and as permitted by law.

We may disclose information to:

  • Service providers (e.g., shipping carriers, payment processors, IT or customer support) who help us operate our business

  • Legal authorities, where required by law, regulation, or court order

  • Business partners, where you’ve explicitly agreed to marketing or promotional partnerships

  • Professional advisers, such as accountants or legal representatives, for business compliance

We do not sell, rent, or trade your personal information to third parties.

5. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.
Security measures include:

  • SSL encryption for all website transactions

  • Restricted access to personal data on a need-to-know basis

  • Secure cloud storage with reputable providers

Despite our efforts, no data transmission over the Internet is completely secure. You share information with us at your own risk.

6. International Data Transfers

PrimeFairing operates mainly from [insert country or city, e.g., Melbourne, Australia].
Some third-party service providers (e.g., payment processors, email systems, shipping logistics) may store or process your data outside of Australia or New Zealand (for example, in the United States, Singapore, or the EU).

Where data is transferred overseas, we take reasonable steps to ensure that recipients protect your information to standards consistent with the Australian Privacy Principles (APP 8) and New Zealand Privacy Act 2020 (IPP 12).

7. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to:

  • Improve user experience

  • Track traffic, usage patterns, and performance metrics

  • Deliver relevant content and marketing offers

You can choose to disable cookies via your browser settings, though some parts of our website may not function properly if cookies are disabled.

8. Marketing & Communications

With your consent, we may send you promotional materials by email or SMS.
You can opt out at any time by:

  • Clicking “unsubscribe” in our emails, or

  • Contacting us at primefairing@gmail.com

We will respect your preferences and remove you from our marketing lists promptly.

9. Access, Correction & Your Rights

Under the Privacy Act 1988 (Cth) and Privacy Act 2020 (NZ), you have the right to:

  • Access personal information we hold about you

  • Request correction of any inaccurate, incomplete, or outdated information

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at [insert email].
We may require proof of identity before fulfilling your request.

10. Data Retention

We retain personal data only as long as necessary to:

  • Complete transactions

  • Meet legal, accounting, or reporting obligations

  • Resolve disputes or enforce agreements

Once data is no longer required, we securely delete or anonymise it.

11. Links to Other Websites

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before sharing any information.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations.
The updated version will be posted on our website with a revised “Last updated” date.
Your continued use of our website after updates means you accept the revised policy.

13. Contact Us

If you have any questions, concerns, or complaints regarding our Privacy Policy or data handling, please contact us:

PrimeFairing Privacy Officer
Email: primefairing@gmail.com

If you are not satisfied with our response:

  • In Australia, you may contact the Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au

  • In New Zealand, you may contact the Office of the Privacy Commissioner (OPC) – www.privacy.org.nz

✅ Compliance Summary:
This policy aligns with:

  • Australian Privacy Act 1988 and Australian Privacy Principles (APPs)

  • New Zealand Privacy Act 2020

  • Industry best practices for e-commerce businesses handling payment and customer data